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This Privacy Policy explains what data vinusbet collects when you access your account, make a deposit through OVO, LinkAja, or Bank Transfer, and use the lobby — and how that data is stored, used, and protected. Availability of our services depends on local law and is accessible where local regulations permit.
When you create an account on vinusbet, we collect the information you provide during registration: your name, email address, and any wallet identifiers you link for payment purposes — such as an OVO number, a LinkAja account reference, or a Bank Transfer account detail. This data is used strictly to process your transactions, maintain your account record, and respond to support requests. We do not sell your personal data to third parties for marketing purposes. When you make a deposit or withdrawal using OVO, LinkAja, or Bank Transfer, transaction metadata — including amounts, timestamps, and method identifiers — is stored in your account history. You can view this record after login in your account dashboard. We also collect standard session data: device type, browser identifiers, and IP address. This technical data helps us detect unusual activity on your account. We do not store full payment credentials such as bank PINs or wallet passwords. Data retention periods depend on regulatory requirements applicable in your eligible region; where local law requires a minimum retention window, we comply with that requirement.
OVO wallet references used during deposit or withdrawal are stored as transaction identifiers in your account record, not as full credential strings.
LinkAja account references appear in your transaction history as method labels, so you can match a transaction to the payment method you used.
Bank Transfer details such as account number fragments are retained only to the extent needed to reconcile a specific transaction in your history.
Not every interaction with vinusbet falls under the same data treatment. This section draws a clear line between what is inside the scope of this policy, what is adjacent to it, and what sits outside our control entirely. Understanding that line helps you know who to contact when a data question arises — and whether that question is ours to answer or belongs to a third-party service you connected to your account.
Login activity, session records, and account profile changes are fully within the scope of this policy. If you update your email or link a new payment method, that event is logged and covered here.
Deposits and withdrawals processed through OVO, LinkAja, or Bank Transfer generate records we hold. The transaction reference in your account dashboard is our data; the payment provider's own logs are governed by their separate policy.
Pages you visit on vinusbet, games you open, and lobby interactions generate anonymised usage data we use to improve navigation. This data does not identify you personally in the reports we review.
External links, payment processor interfaces, and studio game environments that load outside our domain are not covered by this policy. Those services operate under their own terms, and we do not control their data practices.
You have several practical options regarding the personal data we hold for your account. First, you can review your transaction and account records at any time by logging in — the account dashboard shows your deposit and withdrawal history, linked payment methods, and profile details. Second, if any detail in your profile is incorrect — such as a misspelled name or an outdated contact address — you can request a correction through our support channel. Third, if you have a question about how a specific piece of data is being used, you can raise that question directly with our support team. Response handling depends on the nature of the request and applicable regional requirements. We ask that any data request include your registered account identifier so we can locate your record without ambiguity. Where local law grants specific rights over your personal data — such as the right to request deletion or portability — we will handle those requests in line with that legal framework as it applies to your eligible region.
Log in to your account dashboard to view your full transaction history, including OVO, LinkAja, and Bank Transfer entries, along with the dates and amounts associated with each.
If your registered name, email, or contact detail needs updating, contact our support team with your account identifier and the correction you need. We will verify and apply the change.
Not sure why a particular data point is stored or how it is used? Submit your question through the support channel. Include the specific data type you are asking about for a clear, direct response.
Where local Indonesian law grants data deletion or portability rights, submit a formal request through our support contact path. We process these in line with the applicable legal requirements of your region.
If you need to ask about your personal data, request a correction, or follow up on a previous data request, there are three ways to reach the right team at vinusbet. Each channel handles privacy-related questions — use the one that fits your situation. When you contact us, include your registered account email and a short description of the data issue so we can locate your record and respond accurately. Do not share your wallet password or full payment credentials through any of these channels.
Open the live chat widget from within your account dashboard to reach a support agent directly. This channel is the fastest path for account-related data questions and correction requests.
For formal data requests — including deletion or portability inquiries where permitted by local law — send a written request to our support email address shown in your account settings after login.
The Help Centre accessible from your account menu covers common privacy questions, explains what data we retain and why, and provides the form path for submitting a structured data request.
Handling account data responsibly means being clear about what we store, how long we keep it, and who can access it. Our account system applies session-level security to protect your login and transaction activity. Cookies on the site are used for session continuity and anonymised usage measurement — not for tracking your activity across unrelated third-party sites. When you close a session, the authentication token expires. Data retention follows the minimum window required by applicable regulations in your eligible region; we do not hold personal data beyond that window without a lawful basis. If you contact us through the support channel with a privacy request, that correspondence is itself treated as account data and handled under the same policy. Changes to this policy are published on this page; the current version date is shown at the bottom of this document.
Each login session generates an authentication token that expires when you log out or after a defined period of inactivity. This limits exposure if a device is left unattended after accessing your account.
We use cookies to maintain your session state and measure anonymised page interactions. We do not use cookies to build a profile of your activity on external websites or to serve targeted advertising.
Transaction records — including OVO, LinkAja, and Bank Transfer entries — are retained for the period required by applicable local regulation. After that window closes, data is deleted or anonymised.
When we update this Privacy Policy, the revised version is published here with a new effective date. Continuing to use your account after a change is posted means you have had the opportunity to review the updated terms.
These questions reflect what account holders in Indonesia commonly ask when they want to understand how their data is handled, what their options are, and how to act on a concern. Each answer points to the specific step or channel you need.
During registration we collect your name, email address, and the contact or wallet details you provide. Once you add a payment method such as OVO, LinkAja, or Bank Transfer, the relevant account reference is stored as part of your payment profile in your account dashboard.
Yes. Log in to your account and open the account dashboard. Your transaction history, linked payment methods, and profile details are all visible there. If you believe a record is missing or incorrect, contact support with your account identifier and the specific detail in question.
We do not sell personal data to third parties for marketing. Data is shared only where necessary to process a transaction — for example, passing a reference to OVO, LinkAja, or Bank Transfer to confirm a deposit — or where required by applicable law in your eligible region.
Contact our support team through live chat or the support email shown in your account settings. Include your registered account email and the specific detail you need corrected. We will verify the request against your account record before making any change.
Retention periods depend on the regulatory requirements applicable in your eligible region under local Indonesian law. We keep transaction records — including OVO, LinkAja, and Bank Transfer entries — for at least the minimum window the law requires, then delete or anonymise them.
Submit a formal deletion request through the support email shown in your account settings after login. Include your account identifier and a clear description of the data you want deleted. We will assess the request against applicable local law and respond through the same channel.